Call Centres

Contact Centre Telephones and Management Systems

Fast paced Contact Centres require a system to match, we are able to support your Contact Centre with telephony hardware to be used in conjunction with the MyCalls call management system making sure you are able to keep call time and abandon rates down, whilst keeping revenue and customer satisfaction up!


As NEC partners we are able to offer our customers the solution that best fits their operation, the SV9100 is the most flexible communications platform, no matter the size of the business.

With a range of handsets to choose from the SV9100 works in hand with your telephones, whether they are IP or digital devices and will seamlessly grow with your business.

Read more about the UNIVERGE® SV9100 here

Management System

The complete call management solution for SV9100 and other NEC telephone systems. Now with the new MyCalls Operator Console and brand new features, the MyCalls Suite is probably the most cost-effective manager you will ever employ!

The MyCalls suite of applications includes call management, call centre management, call recording and CTI. Designed to integrate seamlessly with NEC systems, MyCalls provides real time information about every aspect of telephone use and performance.

Download the MyCalls Brochure here


Our services are primarily split into two areas, we provide Business Solutions along with Custodial Technology however, we understand that no two businesses or secure facilities are the same and how our solutions are used may differ from one to another.   Read more about how our solutions can be used specifically within your sector.  

Buckingham Insurance

“The service I’ve received from Unify has been excellent, I know who to speak to if I have any enquiries and find that any questions that I have are always answered promptly. The new system is excellent and I’m particularly impressed with MyCalls which I use on a daily basis and has already helped with staff performance. I would happily recommend Unify to any other business looking for telephone or IT solutions.” Tony Buckingham, Buckingham Insurance

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